12 Lookback Alternatives in 2023

Although Lookback is a great testing tool, it might not be for everyone. This article highlights 12 great Lookback alternatives that will help you streamline your UX research process.

Looking for worthy Lookback alternatives? Or just trying to find a good user research tool that fits your needs? Whatever it is, you’ve come to the right place.

If you’re familiar with Lookback you probably know that one of the major drawbacks of that tool is that it does not offer a user panel to help recruit participants for your user tests. This means that research teams may be burdened with the cost and logistics of recruiting user testers themselves.

Let’s take a look at some of the Lookback’s primary features, advantages and drawbacks and see if it can be replaced with other research tools. (Spoiler: It can be😉)

Lookback features

Here’s a list of Lookback’s most popular features:

Moderated & Unmoderated usability studies
Prototype testing
Mobile app testing
Screen activity testing

Lookback.com

Lookback is a great tool for quick moderated or unmoderated tests where UX researchers need to quickly test a new product feature, for example, to see how users will engage and interact with it. Although it offers a list of handy features, there are some roadblocks that Lookback users encounter when working with the tool.

Lookback reviews

According to Capterra:

Overall score – 3.3/5

Ease of Use – 3.5/5

Customer Service – 2.1/5

3 drawbacks of Lookback as a research tool

There are a couple of reasons why you may be looking at Lookback alternatives. They include:

1. Connection drops

One of the major disadvantages that have been heavily noticed are connection drops when conducting live user tests. The user tests are intuitive and all happen on one screen, however, for some devices (e.g. iOS), Lookback does not always function properly. Some users claim that it often returns back a poor connection error which can result in an inaccurate response from the user or even totally cause the entire research study to stop.

2. No user panel

Lookback does not provide their own user panel to recruit study participants from. Users need to figure out how to get testers themselves. This process can be hectic and time-consuming, especially for UXRs that may want to run quick tests. Also, some external participants may worry about their privacy and data and may not be comfortable putting their names and email address on the platform.

3. Technical constraints

It has been recorded that a few Lookback users have struggled with setting up the tool on their devices. Most participants who do not have Chrome on their device need to install Chrome and the Lookback plugin before they can participate in any test. This can be limiting for users who already enjoy their current browser and may not be ready to pivot to a new browser that can enable Lookback plugins to work.

Depending on your research goals and budget, Lookback may not be an ideal tool and this is where having alternatives comes to play.

There are many competitors in the market that cater to more robust research and testing needs. Let’s take a look at some of the worthy Lookback alternatives.

12 best Lookback alternatives:

For each tool listed below you’ll find:

A short description
A list of features
Pricing
Pros
Cons

Before we jump straight to their descriptions, here is a table that gives a quick overview of each tool’s reviews from Capterra:


				Plus plan – $80/month Billed annually
				Paid plans start at $10/month.
				Pro plan – $75/month Billed annually
				Plans start at $18/month.

				Plans start at $99/per month
				Plans start at $495 per month.
				Upon request, starting at $70,000/year.
				Plans start at $14 per month
				Plans start at $20 per month.
				Is determined based on the number of participants and incentive.
				Plans start at $150 per month.

With so many options and alternatives to choose from, it may be difficult to decide on a tool that will cater to your research and testing needs best. Let’s take a deeper look at each of these Lookback alternatives and help you make the right pick.

1. UXtweak

UXtweak provides powerful tools for usability testing of websites and web apps, from prototypes to production, including information architecture research and user behavior analytics. This platform is a great affordable Lookback alternative with more flexible pricing plans and offers everything you need for a good user test combined in one place.

Key features

Try UXtweak user testing tools as a respondent in these demos:

Try Website Usability Testing🔥

Website Testing

Try Website Usability Testing🔥

Try Prototype Usability Testing✅

Prototype Testing

Try Prototype Usability Testing✅

User reviews & rating

The ratings below are solely based on the tool’s reviews from Capterra:

Overall – 4.9/5

Ease of Use – 4.8/5

Quality of Support – 5/5

Pros

Advanced analytics that are easy to read – UXtweak offers a variety of data visualizations that will give you plenty of insights about your users’ behavior.
155M+ User Panel to recruit participants from
Recruiting Widget – allows you to turn real website visitors into testers
Intuitive UI and easy set-up
Free plan

Cons

Only supports 10 languages

Pricing & Plans

UXtweak offers an alternative pricing model: a variety of plans for any type of project.

Free plan is available and is unlimited in time for small projects. You can also choose a pro plan only for $80/month, billed annually. It is safe to say that UXtweak is one of the most affordable user testing platforms out there, which makes it a great Lookback alternative.

You can create a free account now and choose one of the plans which suits you the best!

Register for your free UXtweak account!

The only UX research tool you need to visualize your customers’ frustration and better understand their issues

2. UserQ

UserQ is the first fully remote user research solution that centers MENA testers and researchers with Arabic and English testing options, utilizing a panel of local testers. UserQ allows you to validate design decisions with local insights very easily.

It ensures you are building the right product for the right market by validating everything from big ideas to product concepts with your users creating delightful experiences for your users by testing wireframes, prototypes, interfaces, and more, anywhere anytime.